MITS - EMERGENCY AFTER HOURS

IT incidents don't stick to a regular work week or day. At least they don't for us. If your people have a problem getting their work done after hours, but you don't think you need a guaranteed available IT guy at the end of a phone waiting for your call - we have you covered.

Managed IT Services customers have included Emergency After Hours support via our Help Desk phone number for Priority Emergency - 0 and High - 1 incidents.  

What’s included?
· Voice Mail to Ticket Notification
· Best effort response time (actual response time is typically minutes)
· Best effort on-site support when required

What’s not included?
· Guaranteed response times

Check out MITS - EMERGENCY AFTER HOURS+ bundle for comprehensive after hours support.