MITS - EMERGENCY AFTER HOURS+
IT incidents don't stick to a regular work week or day. At least they don't for us. If your people have a problem getting their work done after hours, we have people that can help them when they need it.
Managed IT Services customers have included Emergency After Hours support via our Help Desk phone number for Priority Emergency - 0 and High - 1 incidents.
· 24/7 x 365 On Call Person to answer your call
· Maximum 4-hour response time (actual response time is typically minutes)
· On-site support when required