Tips for creating a problem report

Help your support group help you by including:

• Screen captures to provide context (see approaches at https://www.dymaxion.ca/tips/screencopy ).
  • Hint: Drag the top message box to maximize what shows.
• Specific description of the problem or request, for example:
  • Which printer isn’t working
  • What operation in what software module doesn’t work
  • The exact Error Codes/Messages shown. When possible, also copy error messages as text and paste into your report as it speeds up searching knowledge bases.
  • System being used (your system, Terminal server, home system, another user’s PC, etc.)
  • If a web problem, what browser are you using?
• When the problem started
  • Did anything change just before the problem started (e.g. new release of ??)?
• The scope of problem:
  • Frequency (e.g. every time, 1 out of 3 times, etc.)
  • Share anything you know about other users and this problem:
    • Anyone else you know having this problem.
    • Anyone else you know not having this problem.
    • or simply say: Don’t know if anyone else is having this problem.
• The urgency of the problem.

Providing the above detail will help solve your problem faster.

Please e-mail any comments and/or suggestions to info@medianet.ns.ca

Content on this page may be copied and changed as desired. We’d appreciate you including a thanks to Dymaxion.ca, Medianet.ns.ca and Schedule3W.com.